Kyle Handley
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Kyle Handley hat einen Kommentar hinterlassen
Hi Anna, How would I restrict the keyword search you detailed to only look for userfields instead of all keyword locations?
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Kyle Handley hat einen Kommentar hinterlassen
If Zendesk would share the query they run internally to get that information to surface to the Agent interface perhaps we could run an API query for just suspended users. I'm not finding anything i...
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Kyle Handley hat einen Kommentar hinterlassen
How would we search a custom user field? e (see Searching custom user and organization fields). explains searching custom ticket fields, but not user fields
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Kyle Handley hat einen Kommentar hinterlassen
Month/Year (Event) I'm not seeing this in "Select an attribute to filter" Is Month/Year (Ticket Last Updated) equivalent?.
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Kyle Handley hat einen Kommentar hinterlassen
@Andrew/Graeme, The ticket redaction app is something we already have and use, I did let this particular team know about it. Thanks for all the feedback. I think we'll let this one simmer for now.
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Kyle Handley hat einen Kommentar hinterlassen
Control + U also appears to underline but that is not documented.
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Kyle Handley hat einen Post erstellt
Time Tracking app - further hide from agents
Currently the Time Tracker app shows agents they are being tracked because there are notes in 'show all events' When hidden from agents, I would like these events not to show up for agents.
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Kyle Handley hat einen Kommentar hinterlassen
We are the agents. Our clients are end users. (Manager = end user, another member of our client's team) Enterprise Notifications are not the risk here specifically. If an end user logs in to Zendes...
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Kyle Handley hat einen Kommentar hinterlassen
@Andrew. I am looking for a an option to lock CC's on a specific ticket. - Use case, Ticket begins with a request for data manager is CC'd. The CC for the manager is removed before the sensitive da...
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Kyle Handley hat einen Kommentar hinterlassen
Is there a way to prevent additional CC on a specific ticket (don't want to restrict CC to agents only)