Sanobar Khwaja

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

I have the widget script added into our application. The widget is accessible only after a user logs in to the application. Is there a way to pass on the logged in Name and Email ID from our applic...

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• Sanobar Khwaja
• Bearbeitet 24. November 2022 18:23
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Adding content tags to group related articles

Thanks Elizabeth Williams for the quick response. I have added the tag in the article settings.  The "Related to" section do not appear when we search for the content tag 

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• Sanobar Khwaja
• Bearbeitet 8. November 2022 12:50
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1. Zendesk updates
2. Announcements
3. Announcing content tags for articles and posts

I have added few content tags to the articles. I do not see the "Related To " list on the left of the window like its shown in the below image. Please help.

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• Sanobar Khwaja
• Erstellt 8. November 2022 11:41
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Adding content tags to group related articles

I followed the steps. How do I check if the tags are visible on the article when user searches for it.

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• Sanobar Khwaja
• Erstellt 8. November 2022 11:30
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using the standard Copenhagen theme in your help center

How to add a callout box to the Copenhagen Theme?

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• Sanobar Khwaja
• Erstellt 28. Oktober 2022 19:41
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1. Community
2. Zendesk Suite Q&A
3. Pre-filled greeting for public replies

Any update on this?  

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• Sanobar Khwaja
• Erstellt 23. Mai 2022 12:14
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1. Web Widget
2. Web Widget advice and troubleshooting
3. How do I prefill the user contact form in the widget?

code for prefill given can be used as is ?

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• Sanobar Khwaja
• Erstellt 23. Mai 2022 12:11
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1. Bots and automation
2. Zendesk bot documentation
3. Optimizing your articles for autoreplies

I have enabled answer recommendation but the bot fails to suggest any relative published article. Can anyone help?

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• Sanobar Khwaja
• Erstellt 19. April 2022 16:54
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1. Community
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

Is there an ETA to this feature?

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• Sanobar Khwaja
• Erstellt 9. März 2022 15:31
• 1 Stimme

1. Agent guide
2. Additional ticket channels
3. Creating and requesting articles in Knowledge

Is there a way to download the article from Guide as Word or PDF?

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• Sanobar Khwaja
• Erstellt 9. März 2022 13:18
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