Kevin Rocci
On a rock, floating through space, in love with education, learning my way through life, and helping Magooshers dominate test prep!
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Kevin Rocci hat einen Kommentar hinterlassen
Wow! I am flattered! That's so cool! I'll be sure to check it out and share. :D
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Kevin Rocci hat einen Kommentar hinterlassen
Thanks @Jennifer! :D
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Kevin Rocci hat einen Post erstellt
Customer Love! — Send a Personal Follow Up
Here at Magoosh, we show our customers love by following up personally. By taking the extra moment to write a personal follow up after a customer reports an issue or problem. For some time, we had ...
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Kevin Rocci hat einen Kommentar hinterlassen
You are a rockstar, James! :D Thank you for the tip!
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Kevin Rocci hat einen Kommentar hinterlassen
Howdy Zendesk! We just flipped the switch on the web widget! Goodbye Feedback tab. One question though: is there a way to stop the widget from creating Zendesk users when they are on a page with th...
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Kevin Rocci hat einen Kommentar hinterlassen
@Erin Thanks! :D
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Kevin Rocci hat einen Kommentar hinterlassen
This is a great post with lots of good tips. :D I have a question, though: Can you talk about how you came up with the About section? How did you know what to add there? How often are you changin...
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Kevin Rocci hat einen Kommentar hinterlassen
Hi McCabe, Thanks for the response! :D If I spawn a sandbox, would that be accessible to end-users? I am not on the Enterprise plan so I don't think that Ticket forms is the solution. Is there ...
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Kevin Rocci hat einen Post erstellt
Can we A/B test the submission form?
BeantwortetHowdy Zendesk Community! This is the question: can we A/B test the zendesk submission form? We'd like to be able to test two different forms for our users. We have some custom fields that we ask ...
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Kevin Rocci hat einen Kommentar hinterlassen
Definitely a feature we need at our company: delete old, deprecated Tags from the database. A couple reasons: Things change and we need to be able to reflect this change in our data. If any Tag i...