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Scott D

Beigetreten 04. Mai 2022

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Letzte Aktivität 21. Jan. 2025

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Community-Kommentar Q&A - AI and automation

Following up on an earlier question, does anyone know how to add the transcript of the conversation the person had with the bot as a internal note on the ticket?

Kommentar anzeigen · Gepostet 21. Jan. 2025 · Scott D

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KommentarCreating dashboards

Are there roles restrictions on who can use the migration tool? Are we able to permission this to only be available to admins?

Kommentar anzeigen · Gepostet 06. Nov. 2024 · Scott D

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KommentarTeam members and groups

Barry Neary - is it possible to get added to the exclusion list for the disconnection service?

Kommentar anzeigen · Bearbeitet 14. Aug. 2024 · Scott D

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KommentarBuilding reports

Is there a way to track the time added on a ticket via the time tracking app for tickets that were re-opened? I'd like to see the time added on a ticket before a ticket was solved and then re-opened. Then I would like to see the time added on a ticket after a ticket was re-opened then closed. I opened a ticket but support was unable to help.

Kommentar anzeigen · Bearbeitet 21. Nov. 2023 · Scott D

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KommentarZendesk Support app for mobile

Is there anyway in Explore to report on what agents are signing in through the mobile app?

Kommentar anzeigen · Gepostet 13. Juli 2023 · Scott D

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KommentarEnd users and organizations

Is there a limit to the number of Organization fields that can be added?

Kommentar anzeigen · Gepostet 14. Juni 2023 · Scott D

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KommentarBusiness rules

If one of the actions on an automation is to send an email notification to the assigned user of a ticket and the ticket is assigned to a group but not a specific assignee, does the entire group receive the email notification?

Kommentar anzeigen · Gepostet 20. Okt. 2022 · Scott D

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KommentarEnd users and organizations

No, was just curious is there was limit or cap on the number we could have within the platform.

Kommentar anzeigen · Gepostet 01. Aug. 2022 · Scott D

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KommentarEnd users and organizations

What is the maximum number of Organizations that can be created?

Kommentar anzeigen · Gepostet 29. Juli 2022 · Scott D

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KommentarTeam members and groups

Yes that's correct. Thank you.

Kommentar anzeigen · Gepostet 28. Juli 2022 · Scott D

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