Antonio Maninha
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Neueste Aktivität von Antonio Maninha-
Making an article public behind authentication
Hello,On our support portal we have authentication required... Is there a way to make certain articles public? No restrictions?Any help is much appreciated.
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Giving access to Help Center
Hello,I have a set of people outside of our organization that need access to our Help Center, just for consulting and troubleshooting purposes.How can I make that happen without giving access to ou...
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Guide Search Results
Hello,In our ZD Guide environment, all of our articles have a Summary introduction with a snippet of the article body (based on the KCS guidelines article structure).Can the search results for our ...
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Replacing landing page of HC with images instead of text
BeantwortetHello,I was looking to replace the text on our HC landing page with images that match the UI of our platform.Is there a way to do that? Instead of text having images?I appreciate any help provided.
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How to create an article on a different language?
BeantwortetHello,I am unable to find an article that walks me through the process of creating an article in a different language. Any help pointing me in the right direction is appreciated.
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Report on Submitted Requests Web Form
Hello,I would like to know if under ZD Support or ZD Guide reports is there a report for Submitted Requests web form and deflection by finding the article suggested.
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Article quality index app
Hello,Is there any store app that can help build the Article Quality Index of KCS? Be able to enter data on the articles so the authors can be evaluated for their contributions?
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Help Center search preview
Hello,On the help center is there a way to modify the preview of the search?On our Help Center, the title of the article comes up as well as the categories bread crumbs. I would love to see still t...
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Report filtering by users
BeantwortetHello,Is there a way to filter the Zendesk Guide reports like the search queries by users?We have different user segments and we need to know what users are doing our searches in order to report to...
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Create a KB article using an existing KB template
The KB template feature is incomplete: We have a huge need to be able to create an article from scratch by using the templates created without copying and pasting the format - It will cut tremendo...