Antonio Maninha
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Stimmen zur Aktivität von Antonio Maninha-
Transfer Case notes to KB article template
I am really surprised that Zendesk just stopped developing anything KCS related for the knowledge base. Zendesk needs to comply with KM and KCS (https://www.serviceinnovation.org/kcs/) best practic...
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Create a KB article using an existing KB template
The KB template feature is incomplete: We have a huge need to be able to create an article from scratch by using the templates created without copying and pasting the format - It will cut tremendo...
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Zendesk Article templates
Hello,I am super confused how Zendesk addresses article templates. I just need the articles created to be formatted correctly using How To, Known Error as well other article templates and instead, ...
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Making an article public behind authentication
Hello,On our support portal we have authentication required... Is there a way to make certain articles public? No restrictions?Any help is much appreciated.
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Giving access to Help Center
Hello,I have a set of people outside of our organization that need access to our Help Center, just for consulting and troubleshooting purposes.How can I make that happen without giving access to ou...
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Guide Search Results
Hello,In our ZD Guide environment, all of our articles have a Summary introduction with a snippet of the article body (based on the KCS guidelines article structure).Can the search results for our ...
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Replacing landing page of HC with images instead of text
BeantwortetHello,I was looking to replace the text on our HC landing page with images that match the UI of our platform.Is there a way to do that? Instead of text having images?I appreciate any help provided.
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How to create an article on a different language?
BeantwortetHello,I am unable to find an article that walks me through the process of creating an article in a different language. Any help pointing me in the right direction is appreciated.
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Report on Submitted Requests Web Form
Hello,I would like to know if under ZD Support or ZD Guide reports is there a report for Submitted Requests web form and deflection by finding the article suggested.
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Article quality index app
Hello,Is there any store app that can help build the Article Quality Index of KCS? Be able to enter data on the articles so the authors can be evaluated for their contributions?