Antonio Maninha

1. Community
2. Zendesk Suite Q&A

Hello,I have a set of people outside of our organization that need access to our Help Center, just for consulting and troubleshooting purposes.How can I make that happen without giving access to ou...

• Antonio Maninha
• Erstellt 17. Mai 2023 23:10
• 2 Follower
• 1 Kommentar
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

Hello,In our ZD Guide environment, all of our articles have a Summary introduction with a snippet of the article body (based on the KCS guidelines article structure).Can the search results for our ...

• Antonio Maninha
• Erstellt 17. April 2023 12:59
• 4 Follower
• 1 Kommentar
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)

Hello,I was looking to replace the text on our HC landing page with images that match the UI of our platform.Is there a way to do that? Instead of text having images?I appreciate any help provided.

• Antonio Maninha
• Erstellt 5. April 2023 13:17
• 3 Follower
• 3 Kommentare
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

Hello,I am unable to find an article that walks me through the process of creating an article in a different language. Any help pointing me in the right direction is appreciated.

• Antonio Maninha
• Erstellt 5. April 2023 13:12
• 2 Follower
• 3 Kommentare
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)

Hello,I would like to know if under ZD Support or ZD Guide reports is there a report for Submitted Requests web form and deflection by finding the article suggested.

• Antonio Maninha
• Erstellt 14. September 2022 22:46
• 2 Follower
• 1 Kommentar
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations

Hello,Is there any store app that can help build the Article Quality Index of KCS? Be able to enter data on the articles so the authors can be evaluated for their contributions?

• Antonio Maninha
• Erstellt 20. Juli 2022 17:21
• 3 Follower
• 2 Kommentare
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

Hello,On the help center is there a way to modify the preview of the search?On our Help Center, the title of the article comes up as well as the categories bread crumbs. I would love to see still t...

• Antonio Maninha
• Erstellt 20. Juli 2022 17:10
• 4 Follower
• 3 Kommentare
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)

Hello,Is there a way to filter the Zendesk Guide reports like the search queries by users?We have different user segments and we need to know what users are doing our searches in order to report to...

• Antonio Maninha
• Erstellt 20. Juli 2022 16:58
• 2 Follower
• 1 Kommentar
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)

The KB template feature is incomplete: We have a huge need to be able to create an article from scratch by using the templates created without copying and pasting the format - It will cut tremendo...

• Antonio Maninha
• Bearbeitet 1. April 2022 23:41
• 4 Follower
• 1 Kommentar
• 9 Stimmen

1. Community
2. Feedback - Help Center (Guide)

I am really surprised that Zendesk just stopped developing anything KCS related for the knowledge base. Zendesk needs to comply with KM and KCS (https://www.serviceinnovation.org/kcs/) best practic...

• Antonio Maninha
• Bearbeitet 1. April 2022 23:35
• 8 Follower
• 7 Kommentare
• 9 Stimmen