Brian Williams

Hello Erik,
 
Since this ticket is a community ticket, I'm going to close it in order to protect account privacy. The investigation will continue in your other ticket that was opened and responded to by my colleague, Sabra.
 
Please feel free to reach out to us again if you have any additional questions or concerns.
 

Hello Erik,
 
My name is Brian and I will be assisting you going forward.
 
I'm incredibly sorry to learn that you are currently unable to access your Zendesk account. I will try my best to determine what happened and hopefully get your services restored. 
 
It would be very helpful if you can provide me with some additional details so that I can locate the impacted account such as your Zendesk sub domain or account ID. Is the impacted account a legacy Chat account? The more details that you can provide will greatly help in the troubleshooting process.
 
I look forward to hearing from you again.
 
Take care and be well!