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Hello Strac

Beigetreten 10. Nov. 2022

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Letzte Aktivität 17. Juli 2024

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Hello Strac hat einen Kommentar hinterlassen

KommentarTicket basics

Hi @Christiane,
At Strac, our automated Redaction solution will take care of your use-case. Check us out at https://strac.io

Kommentar anzeigen · Gepostet 08. Aug. 2023 · Hello Strac

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KommentarTicket basics

Hi Erin Rowan,

Strac Zendesk Redactor automatically redacts sensitive data from Messaging Tickets. Would love to show you a demo if interested.

Kommentar anzeigen · Gepostet 31. Mai 2023 · Hello Strac

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Community-Kommentar Feedback - Apps and integrations (Platform)

Hi Aimee Walraven

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments after 'x' number of days of when comment is created or ticket is solved/resolved. You can configure that 'x' number of days.

Please check us out here: https://strac.io/integrations/zendesk-dlp 

Kommentar anzeigen · Bearbeitet 17. Juli 2024 · Hello Strac

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KommentarLive chat agent guide

Hi Jack and Neil

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact any sensitive message from comments/attachments. You can configure claim codes, gift codes, credit cards, bank accounts, national id numbers and 30 more data elements.

Please check us out here: https://www.strac.io/integrations/zendesk 

Kommentar anzeigen · Gepostet 27. Jan. 2023 · Hello Strac

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KommentarGlobal security and user access

It is amazing that Zendesk offers native capability to redact any sensitive information from the ticket. However, it is manual and time-consuming to redact even as little as 10 tickets. Also, it is error prone and non-compliant if an agent misses redacting a message/attachment.

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments. It will also redact portions of sensitive data in images/attachments. Please check us out here: https://strac.io

Kommentar anzeigen · Gepostet 27. Jan. 2023 · Hello Strac

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KommentarSecurity and user access in Zendesk Support

Hi @Lisa Setford,
Yes, with Strac redactor - you can redact claim codes, gift card codes, promo codes.

Please let us know if you’d like to try it out. Our website: https://strac.io

Kommentar anzeigen · Gepostet 18. Jan. 2023 · Hello Strac

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KommentarTicket basics

Strac (https://www.strac.io/integrations/zendesk) has an integration with Zendesk which can be configured to redact PART of a picture in a ticket or the ENTIRE picture in a ticket. Strac works with all kinds of document formats (.png, .jpeg, .pdf, .docx, and more)

Kommentar anzeigen · Bearbeitet 05. Feb. 2023 · Hello Strac

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KommentarTicket basics

For those who are looking a way to automatically redacting sensitive data from Zendesk tickets, please checkout Strac

Strac automatically detects and redacts sensitive information like SSN, Drivers License, Passport, Identity Documents, Bank Numbers, Credit Cards, and any thing sensitive across zendesk comments. It also works with images, screenshots and any attachments, You can check out here: https://www.strac.io/integrations/zendesk for more details.

Kommentar anzeigen · Gepostet 10. Nov. 2022 · Hello Strac

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Community-Kommentar Feedback - Apps and integrations (Platform)

Hi Joseph Sibley,

Strac automatically detects and redacts images/documents that contain sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk

Kommentar anzeigen · Bearbeitet 10. Nov. 2022 · Hello Strac

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KommentarSecurity and user access in Zendesk Support

Hi Joseph Reppen,

Strac automatically detects and redacts sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk 

Kommentar anzeigen · Gepostet 10. Nov. 2022 · Hello Strac

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