James Henline

1. Community
2. Feedback - Ticketing System (Support)
3. Cannot change formatting with code blocks

Nara This issue is now at 31 people in agreement. This forum is filled to the brim with complaints about the new editor and how it has broken functionality across your entire userbase.  This is not...

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• James Henline
• Erstellt 17. Juni 2022 00:56
• 2 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

I would like for the Zendesk team to take a step back here and look at the bigger picture.  Previous to this change made by Zendesk both Grammarly and Textexpander worked without issues. Additional...

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• James Henline
• Erstellt 17. Juni 2022 00:44
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Jūlija, does your organization have a standardized operating environment In our case, our techs use a combination of company-supplied Macbook Pro's and our own personal computer setups which is a m...

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• James Henline
• Erstellt 5. April 2022 15:46
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Sounds like a plan Dwight. Thank you for the constant contact and updates.  Bugs happen, incompatibilities happen, no way around them really, but how Zendesk has handled this has been superb.  And ...

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• James Henline
• Erstellt 30. März 2022 20:47
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Hey Dwight, I figured this was a good spot to hop in and ask if there has been any forward movement on the issue with this update and Text Expander on Windows. It would seem this is affecting more ...

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• James Henline
• Erstellt 30. März 2022 01:35
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Absolutely, let's work on this and get it cleared up.  What do you need from me?   Got the ticket, answering there.

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• James Henline
• Bearbeitet 10. März 2022 00:34
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Text Expander apps now do not delete the trigger phrase and force an extra step of removing the trigger phrase from somewhere in the text as the editor seems to hijack some of the clipboard functio...

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• James Henline
• Erstellt 9. März 2022 17:43
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Raw Markdown support in Agent workspace

It is frustrating that this has gone unanswered for over a month.  This new editor is also breaking integrations with things like Text Expander which is used extensively by support agents. It is al...

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• James Henline
• Erstellt 9. März 2022 17:32
• 1 Stimme

1. Support
2. ...
3. Tickets
4. Formatting options for agents

From what I can see there is no option to disable the fancy editor either globally or per agent. 

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• James Henline
• Erstellt 9. März 2022 17:11
• 1 Stimme

1. Support
2. ...
3. Tickets
4. Formatting options for agents

In addition to the issue with using Tab as pointed out above by Peter Coleman, Text Expander apps now do not delete the trigger phrase and force an extra step of removing the trigger phrase from so...

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• James Henline
• Erstellt 8. März 2022 19:23
• 1 Stimme