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Zachary Bender

Beigetreten 29. Apr. 2022

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Letzte Aktivität 04. Dez. 2024

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KommentarTeam members and groups

When creating a role in Zendesk and giving that user the permission to manage reports and dashboards for groups they are assigned to why cant they pull reports on the guide area? In order to pull reports on the guide area do you have to have full reporting and analytics permission?

Kommentar anzeigen · Gepostet 04. Dez. 2024 · Zachary Bender

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Community-Kommentar Q&A - Help center and community

I am trying to check for form and a field drop down option is picked. And if those two options are picked then changes the text.

Here has what i have come up with

 if(window.location.href.indexOf("123412") > -1 && $('.form-field.request_custom_fields_112313.val() = "Eligibility Letter"') {
 $('div#upload-dropzone').parent().find('label').text('Attach copy of Letter (Required)')
 }

Kommentar anzeigen · Gepostet 24. Aug. 2023 · Zachary Bender

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Community-Kommentar Q&A - Users, groups, and organizations

The events that are shown in the ticket. In the top right corner you are able to see the events. This shows information about the ticket submitted that i do not want some agents to see this information. Is there a way to give some agents access to this feature but not all?

Kommentar anzeigen · Gepostet 24. Mai 2022 · Zachary Bender

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Post Q&A - Users, groups, and organizations

Hello i am wondering if it is possible to restrict access to the events based on role or group?

Gepostet 29. Apr. 2022 · Zachary Bender

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