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Kelly 😇's Avatar

Kelly 😇

Beigetreten 28. März 2022

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Letzte Aktivität 28. Dez. 2023

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Neueste Aktivität von Kelly 😇

Kelly 😇 hat einen Kommentar hinterlassen

KommentarService Level Agreements (SLA), macros, and CSAT

I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help

Kommentar anzeigen · Gepostet 06. Juli 2023 · Kelly 😇

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KommentarTicket management

This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.

Kommentar anzeigen · Gepostet 31. Aug. 2022 · Kelly 😇

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KommentarTeam members and groups

I am trying to add a "light agent" and I keep getting a pop-up Email already in use.

How can I add him? Thank you! 

Kommentar anzeigen · Gepostet 12. Juli 2022 · Kelly 😇

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KommentarMeasuring success

Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!! 

Kommentar anzeigen · Gepostet 09. Juni 2022 · Kelly 😇

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KommentarApps and the Zendesk Marketplace

I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help! 

 

 

Kommentar anzeigen · Gepostet 07. Juni 2022 · Kelly 😇

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KommentarMeasuring success

Hi,

Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!

Kommentar anzeigen · Gepostet 06. Apr. 2022 · Kelly 😇

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Community-Kommentar Q&A - Reporting and analytics

Hi Gab,

We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?" 

I am curious why all my previous months show 8 or under and Feb/March shows in the 90s

Could this be a bug? 

 

Kommentar anzeigen · Gepostet 05. Apr. 2022 · Kelly 😇

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Post Q&A - Reporting and analytics

For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours! 

My previous months are 8 hours or less.  Is this a bug? 

Gepostet 28. März 2022 · Kelly 😇

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Post Q&A - Reporting and analytics

How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days? 

Thanks! 

Gepostet 28. März 2022 · Kelly 😇

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