Matt Widders

Hello!

I'm trying to work out why the answer bot is not working for emails created through the Web form from our website. We have "request received" notifications set up and when doing testing. THe answer bot code (below) only works on emails sent as replies to klaviyo flows or emails sent directly to our email address.

Would you be able to help me understand why this may be?

{% if answer_bot.article_count > 0 %}
Here are some great articles that may help:
{{answer_bot.article_list}}
{% endif %}