Ronald

1. Support
2. ...
3. Spam and suspended tickets
4. How can I stop a spam attack coming from my contact form?

it's insane it took me this long just to find out how to use the blocklist, from a comment way down the page. We've been having a spam issue via webform and this was exactly what I needed. I wond...

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• Ronald
• Bearbeitet 26. Juli 2023 17:48
• 3 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on macros using tags

Hi Joey Tabush - Yes, you should be able to accomplish this by creating a report using the Support: Updates History dataset. I already had something similar, a report where I'm looking for a specif...

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• Ronald
• Bearbeitet 29. Juni 2023 14:32
• 0 Stimmen

1. Community
2. Discussion - Tips and best practices from the community
3. Prevent "Thank you" replies from reopening tickets

Hi Sarah Seiwert - I haven't set this exact thing up but I've done similar. Here's how I'd answer your q's: For the dynamic content -- You probably have this feature but according to the ZD pricing...

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• Ronald
• Bearbeitet 5. Juni 2023 18:55
• 1 Stimme

1. Support
2. ...
3. Measuring success
4. Understanding ticket reply time

This seems like a dumb question but that won't stop me - How do I create a report for reply times, inclusive of all agent replies, not just first reply time? I'm not only interested in first reply ...

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• Ronald
• Erstellt 15. Mai 2023 15:01
• 0 Stimmen

1. Explore
2. ...
3. Customizing reports
4. Using drill in to refine your reports

I have an issue where Drill In works perfectly fine in the report itself and when I'm viewing the report from a dashboard when I'm in dashboard edit mode. But when I attempt to Drill In on the same...

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• Ronald
• Erstellt 9. Mai 2023 13:29
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

I agree with the feedback regarding sorting and filtering options. I'm going to give the benefit of the doubt and assume it's very difficult to provide what on the surface seems like obvious functi...

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• Ronald
• Bearbeitet 8. Mai 2023 18:00
• 1 Stimme

1. People
2. ...
3. Team members and groups
4. About the Groups page

Thanks Colleen!

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• Ronald
• Erstellt 8. Mai 2023 17:43
• 0 Stimmen

1. Explore
2. ...
3. Customizing reports
4. Changing the format of results

I would like to add formatting to the last two metrics in my table. These are total and rate metrics which are computed from the other metrics in the table.  Apparently I can't format these because...

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• Ronald
• Erstellt 8. Mai 2023 13:50
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. About the Groups page

My groups page looks different as of about a week ago. It's no longer ordered alphabetically but rather kind of reverse alphabetically with the exception of two groups whose positions in the list a...

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• Ronald
• Bearbeitet 8. Mai 2023 13:08
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Nana Puccetti An approach you could explore would be using javascript to hide articles rather than permissioning the content with the proper user segment memberships. You could add a custom Organiz...

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• Ronald
• Bearbeitet 28. April 2023 19:50
• 0 Stimmen