Thomas Walker

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Phil Andrews - What you are looking to do is possible. If you are part of Support Driven Slack, you can see a complete walk through of how that would be done, but the pieces that are necessary to m...

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• Thomas Walker
• Erstellt 15. März 2023 21:16
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1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

With the introduction of Custom Ticket Status', is there a placeholder for this status? From my testing, it looks like {{ticket.status}} still just references the OOTB status options.

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• Thomas Walker
• Erstellt 19. Januar 2023 23:57
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1. Community
2. Zendesk Suite Q&A
3. How to format a comment when using Notify active webhook action?

Thank you all for this thread, this just walked me through getting this setup for a similar solution.

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• Thomas Walker
• Erstellt 16. Dezember 2022 23:21
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1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Why do linked text sections not get transferred when you create a ticket via the integration?Eg: This is a test link that will not be clickable when you create a ticket from it, it will just be the...

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• Thomas Walker
• Erstellt 16. November 2022 22:39
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

FYI, this link is dead:

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• Thomas Walker
• Erstellt 16. November 2022 21:55
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1. Community
2. Feedback - Ticketing System (Support)
3. Attach multiple Zendesk domains, single Slack team

+1 to this needing to exist. We use Zendesk and Slack to support our customers and have integrated the two for this purpose today, but our internal IT team uses Zendesk as well. IT currently is at ...

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• Thomas Walker
• Erstellt 16. September 2022 21:22
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Raw Markdown support in Agent workspace

One more incompatibility with the current Agent Workspace Markdown functionality is that when using a code block, it will not ignore curly bar formatting when it matches native Zendesk functions. e...

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• Thomas Walker
• Erstellt 15. August 2022 23:06
• 0 Stimmen