James Rodewig

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Previewing theme changes locally

Hi CJ Johnson, Thanks for reaching out. I saw your comment: Since ZAT is no longer supported, this article could use an overhaul. This isn't quite accurate. Although ZAT is in maintenance mode, i...

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• James Rodewig
• Bearbeitet 18. Januar 2023 14:43
• -1 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Christina Hernandez, I'm sorry to hear you're having trouble.First, double-check that the ticket field has Customers can edit selected under Permissions. For instructions for updating the ticket...

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• James Rodewig
• Bearbeitet 19. Dezember 2022 21:47
• 1 Stimme

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Mateusz Gamroth, By default, agents and admins can't use request forms to submit tickets. However, you can enable agents to access request forms. I hope that helps!

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• James Rodewig
• Bearbeitet 14. Dezember 2022 16:53
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Mateusz Gamroth, I'm glad to hear you got the form field working! I can see this organization field in preview mode but my colleague can't. Is there any reason for that? The organization field...

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• James Rodewig
• Erstellt 10. Dezember 2022 15:21
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Mateusz Gamroth!I'm glad to hear you like the recipe.   Do we need to enable the ticket form to be editable by end users? Yes. The ticket form needs to be editable for end users. I'll update t...

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• James Rodewig
• Bearbeitet 6. Dezember 2022 14:58
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Lucas Zhu, I'm sorry to hear you're having trouble getting the custom field value auto-populated. If you haven't already, reach out to the Zendesk Customer Support so they can help you troublesh...

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• James Rodewig
• Bearbeitet 19. Dezember 2022 21:43
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Lucas Zhu, It sounds like your form isn't pre-filling the Help Article URL field with the downvoted article URL. If that's the case, I recommend reviewing the steps in this section of the articl...

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• James Rodewig
• Bearbeitet 4. Dezember 2022 16:46
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Lucas Zhu, There are a few different ways to do this. One of the simpler methods would be to hide the Help article URL field on the ticket form. This helps you ensure the the field only contains...

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• James Rodewig
• Erstellt 2. Dezember 2022 14:45
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Lucas Zhu, You can create a trigger that checks tickets for a value in the custom Help article URL text field. For more information about using custom ticket fields in triggers, see our Using cu...

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• James Rodewig
• Erstellt 2. Dezember 2022 13:17
• 0 Stimmen