James Rodewig

1. Community
2. Zendesk APIs
3. Trying to create leads using the api.

Hi Agave, I'm sorry to hear you ran into this issue.The Leads endpoints are part of the Sales CRM API. The Sales CRM API use the following base URL for their endpoints: https://api.getbase.comWe ca...

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• James Rodewig
• Bearbeitet 19. April 2023 19:58
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Guide recipe: Requesting feedback for article downvotes

Hi Tony,There's a column for Field ID on the Fields page. When you create the Help Article URL field, Zendesk will automatically send you to this page. Otherwise, you can find the page at the follo...

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• James Rodewig
• Bearbeitet 10. April 2023 18:12
• 1 Stimme

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Using OpenAI in Zendesk App

If it helps, the following tutorial shows how you can use secure settings to pass an OpenAI API token: Using AI to summarize conversations in a Support app   I hope that helps!

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• James Rodewig
• Erstellt 10. April 2023 12:25
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Zendesk Oauth Flow: Does Zendesk Oauth Flow has support for user to choose the subdomain of their workspace?

Hi Nishaant,Thanks for reaching out.The Using OAuth to authenticate Zendesk API requests in a web app article is currently misleading about this. I apologize for the error (it was my mistake), and ...

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• James Rodewig
• Erstellt 4. April 2023 20:00
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Can "via types" be updated to explain what fields can be set from the API?

Hi Eric,Thank you for the feedback. I work on our docs. I agree with you that these docs could be clearer and tighter. I can't guarantee a timeline, but I'll work on this.Thanks again for raising t...

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• James Rodewig
• Erstellt 4. April 2023 19:31
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. ChatGPT in Zendesk Chat - is it possible already?

You may be interested in this app tutorial: Using AI to summarize conversations in a Support appThe tutorial explains how you can use the Zendesk Apps framework (ZAF) to extend Zendesk using GPT-3 ...

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• James Rodewig
• Erstellt 28. Februar 2023 13:31
• 2 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. zcli login -i login error

Thanks for the feedback, Kent.We've made some recent changes to the docs to make this more clear: You can authenticate ZCLI using one method (profiles or environment variables): docs Order of pre...

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• James Rodewig
• Bearbeitet 12. Februar 2023 14:57
• 0 Stimmen