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Shanita Thompson

Beigetreten 01. Aug. 2022

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Letzte Aktivität 05. Okt. 2023

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Community-Kommentar Feedback - Ticketing system (Support)

This would be nice too. We are just implementing new brands and it looks like they have over 17k in tickets when they don't.  Are there any plans to add a way to start the ticket number from 1 for the new brand that comes on?

Kommentar anzeigen · Gepostet 05. Okt. 2023 · Shanita Thompson

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Community-Kommentar Feedback - Ticketing system (Support)

Thank you, Dave.  I am with Idan, our person is no longer working at Zendesk.  I didn't realize during implementation either because we didn't need to use it until we went live yesterday.  Thank you for your help!

Shanita

Kommentar anzeigen · Gepostet 09. Aug. 2022 · Shanita Thompson

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Community-Kommentar Feedback - Ticketing system (Support)

I was also told Light Agents could @ Agents. We went live today and we are unable to do that.

Kommentar anzeigen · Gepostet 08. Aug. 2022 · Shanita Thompson

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KommentarUsing themes and customizing your Help Center

What if you are a government entity with no credit card to Purchase? Is there a way this can be invoiced?

Kommentar anzeigen · Gepostet 01. Aug. 2022 · Shanita Thompson

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