diana iliev

Suzan, you'll need extra effort to achieve this. There are tools available (you can check the marketplaces) that can help you connect Jira&Zendesk, transfer data between them and keep them synced at all times. Such a solution is ZigiOps. 

Bryan, hello. This is Diana from ZigiWave. I hope you've managed to resolve your use case so far. I see some pretty useful suggestions in the comments below. I'd simply want to add another possible solution. It's a 3rd party one, called ZigiOps. It can help you connect the two and configure the integration the way you need to (via advanced customization options) - have SF task to Zendesk ticket. It can help you sync the two and keep the up-to-date in real-time. 

Best Regards.

Hi, Ahmed. In case you still haven't figured out the integration or thinking about an alternative solution, I'd like to recommend you a tool that will help you integrate AzureDevOps and Zendesk in no time. It's called ZigiOps.