Dave Jensen
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Neueste Aktivität von Dave Jensen-
Dave Jensen hat einen Kommentar hinterlassen
Is it possible to allow the visitor to rate the chat only when the chat has concluded? We're hoping to disable the rating option that is visible and able to be clicked throughout the chat and only ...
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Dave Jensen hat einen Kommentar hinterlassen
+1 - Our Use Case is below: We'd like to create triggers that would generate communications to our T2 agents/Engineers/Product Teams whenever a certain threshold of certain tickets are reached. For...
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Dave Jensen hat einen Kommentar hinterlassen
+1 this is a needed security feature. We have customers from all around the world and they are often contacting us from multiple devices so it's impossible to maintain an allowed list of IPs. We ne...
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Dave Jensen hat einen Kommentar hinterlassen
Does anyone have advice on how to adjust the size of the boxes that the Section/Category appears in? We have 4 sections that appear in our Copenhagen Theme but I don't see anywhere to customize the...
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Dave Jensen hat einen Kommentar hinterlassen
Is there anything in the standard Copenhagen theme I can use to add a Help Center Greeting/Overview paragraph? Currently the theme shows the top level content (i.e. multiple sections) in boxes only...
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Dave Jensen hat einen Kommentar hinterlassen
We're trying to find a way to get the JIRA ticket to populate on a ticket field in ZD so we can do easier reporting off of our problem/incident tickets. Has anyone found a way (using triggers/autom...
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Dave Jensen hat einen Kommentar hinterlassen
We recently added a bunch of new fields into our Zendesk/SFDC instances and just set up the mapping rules for the ticket sync. It is successfully syncing now, however I'm wondering if there is some...
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Dave Jensen hat einen Kommentar hinterlassen
+1 on having the ability to add the ticket subject appear in this tab. Requester and Ticket ID are not unique enough for our agents to instinctively know which ticket is which without hovering over...
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Dave Jensen hat einen Post erstellt
Adding cc field to ticket form without requiring end user to be signed in
Currently, using the CC's and Followers version, our customers who are signed into their Zendesk accounts can use the Submit a Request option to create their ticket and have the option to cc others...
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Dave Jensen hat einen Kommentar hinterlassen
Does Zendesk have a list of external image hosting options it recommends partnering with? We've currently been uploading images directly to articles and a few needs have arisen that seem like they'...