Mahi Tangnoo

1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status

Hi Heather Rommel Could you please suggest How can I create a ticket in Zendesk when an issue is created in Jira using Webhook or automation in Jira so that it would redirect to Zendesk directly on...

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• Mahi Tangnoo
• Erstellt 13. Oktober 2022 06:21
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1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status

Hi Heather,  Thanks for replying back. Also, if you could explain on How Custom field "Jira Status" is getting updated after creating ticket in Jira using Jira app? and have a look to my previous c...

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• Mahi Tangnoo
• Bearbeitet 11. Oktober 2022 05:09
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1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status

Hi Heather,  Could you please explain the following points which you have done in Step 6 : How you created a Jira ticket from Zendesk? How the custom field " Jira Status" is getting updated? Do we...

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• Mahi Tangnoo
• Bearbeitet 10. Oktober 2022 09:22
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1. Community
2. Zendesk Suite Q&A
3. Guide - how to create a new template for articles

Hello all, Is there any way I can achieve this following use-case: I want to link article templates using custom code, but I am not able to understand which URL to give so that I can access Custom ...

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• Mahi Tangnoo
• Erstellt 10. August 2022 04:55
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1. Community
2. Feedback - Ticketing System (Support)
3. Internal Note/Public Reply Toggle - Agent Workspace

Hey Dave, Thanks for the help. I will check this if this suits my use case or not. If not, then I will get back to you. Thanks,

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• Mahi Tangnoo
• Erstellt 13. Juli 2022 05:05
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1. Community
2. Zendesk APIs
3. Integration with Stripe using webhooks in Stripe

Thanks for the response. Let me try if it works for my use case.  

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• Mahi Tangnoo
• Erstellt 17. Juni 2022 11:27
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1. Community
2. Feedback - Ticketing System (Support)
3. Internal Note/Public Reply Toggle - Agent Workspace

Is this possible if we can trace which is the public comment by user and public comment by agent using API calls? like how can we differentiate between the two. Or Is this possible if we can make p...

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• Mahi Tangnoo
• Erstellt 17. Juni 2022 10:14
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1. Sell
2. ...
3. Sell basics
4. Adding and managing subscriptions in Sell

Hey, It would be helpful if you can suggest :-> How can I access Subscription field and Current MRR which you mentioned in your article above from Zendesk Sell in my Zendesk explore to create repor...

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• Mahi Tangnoo
• Erstellt 26. Mai 2022 07:57
• 2 Stimmen