Ram Moskovitz

Thanks Dane. Is it possible to customize the email template using the automation or script or?

I want to customize the user account creation email so it reflects the current organization - ie if someone is at HC for org A then it should say "thanks for creating a support account with org A" where-as for org B it would say "... with org B". I can't seem to get any of the substitutions working (ie this stuff {{.....)

I want to allow public access to HC, allow everyone to register for a user account, require that only registered / verified / manually-approved accounts can submit a ticket that makes it to our agents.

What's the right way to do this keeping in mind that there may be 1,000 approved ticket creators over the first few months as I rollout Zendesk powered tickets for support?