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Niklas Jensie

Beigetreten 24. März 2022

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Letzte Aktivität 29. Dez. 2023

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Post Q&A - Objects, workspaces, and rules

Dear all,
 our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
 Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?

Best Regards,
Niklas 

Gepostet 29. Aug. 2022 · Niklas Jensie

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KommentarManaging Talk

Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...

Kommentar anzeigen · Gepostet 16. Aug. 2022 · Niklas Jensie

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Community-Kommentar Q&A - Objects, workspaces, and rules

I don't have that option....

 

//Niklas

Kommentar anzeigen · Gepostet 25. März 2022 · Niklas Jensie

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Niklas Jensie hat einen Post erstellt

Post Q&A - Objects, workspaces, and rules

Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?

Struggling with this one...

//Niklas

Gepostet 24. März 2022 · Niklas Jensie

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