Dan Cross
-
Gesamtaktivitäten37
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen21
-
Abonnements12
Aktivitätsübersicht
Neueste Aktivität von Dan Cross-
Dan Cross hat einen Kommentar hinterlassen
Adding to this - this is a necessity - Adding a Back button - call it Begin Again, Start Over - whatever is most intuitive but it is needed for all the reasons noted in the thread - This explanati...
-
Dan Cross hat einen Post erstellt
Allowing Timezones to show local agent time (Follow Up date/time field)
By default, timezone is shown in account owner's timezone. For a company that has their account set in PST (West Coast, USA), but have global teams, is it possible for teams to show in that team'...
-
Dan Cross hat einen Post erstellt
Pre-set reasons for skipping while using Guided Mode
Our teams have not launched Guided Mode yet but are preparing for it this year. One of the challenges I see is that with the current Guided Mode functionality, Agents are provided with an open tex...
-
Dan Cross hat einen Kommentar hinterlassen
For Skipped reason box, is there functionality to create and display a list of reasons that we can surface for Agents (not just an open text box) - this would allow us to create a more consistent p...