Amy Elitzer
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Neueste Aktivität von Amy Elitzer-
Similar to this question, but I have an agent who I want to always answer calls from the Spanish group, but only sometimes answer calls from the English group. Is there any workaround for this?
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Yes, this is extremely helpful and very likely what was going on. To confirm, if one agent is on a 45 minute call, for example, we would not receive the call back request ticket for 45 minutes unti...
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Yes I am having a very different experience. It is taking a full hour after all the agents declined or don't answer. I was told by support that this is intended functionality. I spoke to Evelyne ab...