Mark Pinfold

1. Community
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

Nudge

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• Mark Pinfold
• Erstellt 3. Juli 2023 06:17
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1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

EJ, Jordan Moore   See below link. I recently engaged with this. Works a treat for my needs, may work for you. https://www.zendesk.com/au/marketplace/apps/support/908888/zenviews/    

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• Mark Pinfold
• Erstellt 7. Juni 2023 23:26
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Macro: Add attachment for side conversation macro

100% agree.We have macros that transmit PDF reconciliations (for one example) to side conversations with their respective stakeholders. The ticket assignee is a member of the accounts team, the req...

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• Mark Pinfold
• Bearbeitet 17. Mai 2023 23:29
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1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk View - Tickets Per Page

Strongly agree with this.

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• Mark Pinfold
• Erstellt 16. Dezember 2022 02:20
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Create new ticket with triggers

Spencer HuttonCan confirm to all with this requirement that this works a charm. I use it for all sorts of functions now as the IT Coordinator at my org. My personal thanks David.

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• Mark Pinfold
• Erstellt 8. Dezember 2022 00:29
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1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I increase the number of displayed views?

+1 on this. This is remarkably simple stuff with huge public demand. Please get something done soon other than insisting that well-paying customers fork out more cash with third parties.

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• Mark Pinfold
• Erstellt 1. Dezember 2022 23:00
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

This ought to be included out of the box.Side Convos should be printed in the same order in which they are had chronologically in the lifecycle of a ticket, just the same as an internal note alread...

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• Mark Pinfold
• Erstellt 1. Dezember 2022 22:39
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow light agents to make public comments on their requested tickets

Confirm the same issue with our Org.What is the ETA on this being looked at? Light agents are End Users first, and can be brought in as support to agents - exactly how they're sold to us. Why shoul...

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• Mark Pinfold
• Erstellt 15. November 2022 04:08
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

I can get my prefilled form to take a subject line but when trying to get it to fill a custom drop down it doesn't seem to want to "take" for whatever reason. It just passes right over the instruct...

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• Mark Pinfold
• Bearbeitet 4. Oktober 2022 08:28
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1. Community
2. Feedback - Ticketing System (Support)
3. Allowing end users to see On-Hold

The best workaround I have implemented to date is creating a trigger that emails the requester that their ticket is in on hold status when an agent uses that status and explains to them what that o...

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• Mark Pinfold
• Erstellt 18. September 2022 23:05
• 0 Stimmen