Mark Pinfold

1. Community
2. Q&A - Sales CRM (Sell)
3. Calculated Custom Field values

I would be keen on this too.   Agent enters a piece of known data into a blank custom field in line of their workflow, clicks close ticket, a different custom field autofills a calculation based up...

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• Mark Pinfold
• Erstellt 10. November 2023 07:28
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Connecting external data sources to Explore

100% would be useful. Using Zendesk Explore as a story telling tool to compare our support and guide actions against other impacts and outcomes (external data sets) would be a business reporting ga...

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• Mark Pinfold
• Erstellt 7. November 2023 10:42
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1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

Hey Terry Honn, I do a fair few of these and similar for my work flows between agents in ZD and other staff who are more email bound. I am the agent/admin but some of my team arent required to have...

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• Mark Pinfold
• Erstellt 10. Oktober 2023 23:35
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1. Community
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

Nudge

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• Mark Pinfold
• Erstellt 3. Juli 2023 06:17
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

EJ, Jordan Moore   See below link. I recently engaged with this. Works a treat for my needs, may work for you. https://www.zendesk.com/au/marketplace/apps/support/908888/zenviews/    

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• Mark Pinfold
• Erstellt 7. Juni 2023 23:26
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Macro: Add attachment for side conversation macro

100% agree.We have macros that transmit PDF reconciliations (for one example) to side conversations with their respective stakeholders. The ticket assignee is a member of the accounts team, the req...

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• Mark Pinfold
• Bearbeitet 17. Mai 2023 23:29
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk View - Tickets Per Page

Strongly agree with this.

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• Mark Pinfold
• Erstellt 16. Dezember 2022 02:20
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Create new ticket with triggers

Spencer HuttonCan confirm to all with this requirement that this works a charm. I use it for all sorts of functions now as the IT Coordinator at my org. My personal thanks David.

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• Mark Pinfold
• Erstellt 8. Dezember 2022 00:29
• 0 Stimmen

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I increase the number of displayed views?

+1 on this. This is remarkably simple stuff with huge public demand. Please get something done soon other than insisting that well-paying customers fork out more cash with third parties.

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• Mark Pinfold
• Erstellt 1. Dezember 2022 23:00
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

This ought to be included out of the box.Side Convos should be printed in the same order in which they are had chronologically in the lifecycle of a ticket, just the same as an internal note alread...

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• Mark Pinfold
• Erstellt 1. Dezember 2022 22:39
• 0 Stimmen