Miki Kanomata

1. Zendesk updates
2. Announcements
3. Announcing improvements to the views experience in Support

Thank you for the changes! It is live :) 

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• Miki Kanomata
• Erstellt 10. Oktober 2023 17:54
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1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Hi Zendesk team, We use the Ticket Redaction App to reduct the images and texts from the tickets that were closed and merged.  We can't remove segments with the Redaction feature in Zendesk if the...

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• Miki Kanomata
• Erstellt 13. Juli 2023 18:41
• 4 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Bulk updating Queries with Tags

+1 to this comment. It is very helpful to add tags for multiple reports from the reports page (select multiple reports in the checkbox, add the specific tags, click save to save time).

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• Miki Kanomata
• Erstellt 7. Juli 2023 20:31
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1. People
2. ...
3. Team members and groups
4. Bulk importing users

Hi Zendesk team, Can I use the bulk upload method for Alias? (on the right side on the profile section below groups) It will be helpful when we add new agents in Zendesk. Thanks, Monika

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• Miki Kanomata
• Erstellt 2. Mai 2023 00:37
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1. Support
2. ...
3. Ticket customization
4. Setting up contextual workspaces

Hi, I have 2 questions below and hope to hear answers from Zendesk team. Can I add multiple tags in the tags in 1 condition like triggers or automation? (contains at least one if the following) If...

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• Miki Kanomata
• Erstellt 21. April 2023 20:34
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1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? Having bookmark is important so that we could set the time fi...

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• Miki Kanomata
• Erstellt 2. Februar 2023 23:28
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. DATE_DIFF() Between 2 Custom Attributes

I would like to vote this feedback as well! It would be helpful to calculate the difference between 2 custom attribute timestamp. 

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• Miki Kanomata
• Erstellt 11. November 2022 16:52
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi, Where can I find the information about See the "Enabling content tags in your theme" section of the Help center templating cookbook? I tried to find the section, but couldn't. Thanks!

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• Miki Kanomata
• Erstellt 4. November 2022 01:12
• 1 Stimme

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Thanks for the quick response, Dave! It is clear now that until the ticket is closed, users can rate the CSAT survey (based on the configuration). I appreciate sharing the information. 

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• Miki Kanomata
• Erstellt 18. Oktober 2022 18:38
• 0 Stimmen