Leigh KELSEY

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: ability to set text inputs on custom form fields through macros.

+1 First time we've had this request, but our use case is someone who is using the same form as the team this request will wind up with but would want to fill in NA for the boxes that are not her t...

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• Leigh KELSEY
• Erstellt 18. Mai 2023 22:18
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

Katarzyna Karpinska, Thank you for the update. We'll be excited whenever this takes place.

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• Leigh KELSEY
• Erstellt 11. April 2023 14:47
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1. Community
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

Katarzyna Karpinska Katarzyna Karpinska last March, you said ZD was doing a deep dive into this - Are there any updates? Thank you!

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• Leigh KELSEY
• Bearbeitet 31. März 2023 20:00
• 0 Stimmen

1. Support
2. ...
3. General questions and issues about tickets
4. How can I view tickets I follow?

+1. Yes, seems this should be added as core functionality. 

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• Leigh KELSEY
• Erstellt 8. März 2023 15:51
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1. Zendesk updates
2. Announcements
3. Announcing improved Agent Workspace ticket tabs

Our team will be very glad about this change.

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• Leigh KELSEY
• Erstellt 7. März 2023 14:37
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace - Collection of issues presented by our agents using the new workspace

+1 to your whole thread. Our agents have shared nearly every one of these concerns.

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• Leigh KELSEY
• Erstellt 21. Februar 2023 15:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

I'm on Jason's team above and adding a +1 that this is a pan point.

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• Leigh KELSEY
• Erstellt 2. Februar 2023 15:50
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Thank you for the update, Amisha Sharma! Same as Luke above, we'd be glad to beta test.

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• Leigh KELSEY
• Erstellt 27. Januar 2023 14:28
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

I've added notes on other threads, but our team has shared that this is their biggest frustration with Agent Workspace that they've been testing before we upgrade next week. This is the fourth comp...

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• Leigh KELSEY
• Erstellt 24. Januar 2023 16:50
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

+1 - we've been hoping this would be on the roadmap by now, as the third-party app that seemed like a good candidate was not approved internally for installation. Would be great to have this functi...

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• Leigh KELSEY
• Erstellt 23. Januar 2023 15:51
• 2 Stimmen