Leigh KELSEY

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

I'm on Jason's team above and adding a +1 that this is a pan point.

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• Leigh KELSEY
• Erstellt 2. Februar 2023 15:50
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Thank you for the update, Amisha Sharma! Same as Luke above, we'd be glad to beta test.

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• Leigh KELSEY
• Erstellt 27. Januar 2023 14:28
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

I've added notes on other threads, but our team has shared that this is their biggest frustration with Agent Workspace that they've been testing before we upgrade next week. This is the fourth comp...

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• Leigh KELSEY
• Erstellt 24. Januar 2023 16:50
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

+1 - we've been hoping this would be on the roadmap by now, as the third-party app that seemed like a good candidate was not approved internally for installation. Would be great to have this functi...

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• Leigh KELSEY
• Erstellt 23. Januar 2023 15:51
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Adding another +1 here and it was March 2022 when it was noted this would be worked on in 2022. 

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• Leigh KELSEY
• Erstellt 20. Januar 2023 15:09
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Let me re-assign dashboard ownership

+1 as I recently went through this and had to hop on a Zoom to show the agent where the clone button was.Something like SuperAdmin access is needed in Explore for reporting and dashboards.

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• Leigh KELSEY
• Erstellt 15. Dezember 2022 15:47
• 1 Stimme

1. Community
2. Feedback - Sales CRM (Sell)
3. Change colors/banner of SandBox account.

Following because we're also interested in this.  

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• Leigh KELSEY
• Erstellt 16. November 2022 20:42
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

Adding another +1 to the pile. Having the first comment would help greatly.

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• Leigh KELSEY
• Erstellt 9. November 2022 22:01
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. DATE_DIFF() Between 2 Custom Attributes

We are also experiencing this issue and have heard from our team that they are frustrated we cannot get what seems to them like an easy-to-achieve metric.

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• Leigh KELSEY
• Erstellt 26. Oktober 2022 14:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Enabling use of Light Agents in Triggers

Here to add another +1 to this request.

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• Leigh KELSEY
• Erstellt 1. September 2022 22:06
• 2 Stimmen