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[VI] Sascha Hinkel's Avatar

[VI] Sascha Hinkel

Beigetreten 31. Aug. 2022

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Letzte Aktivität 13. Mai 2024

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Neueste Aktivität von [VI] Sascha Hinkel

[VI] Sascha Hinkel hat einen Kommentar hinterlassen

KommentarTicket basics

Hello, 

 

as a little feedback, it would be nice if followers of tickets could have in the agent home something like updates, or if this would be included from the beginning for followers, so they stay up to date.

Kommentar anzeigen · Gepostet 13. Mai 2024 · [VI] Sascha Hinkel

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[VI] Sascha Hinkel hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

I am hopping on this bandwagon.

Personally, I believe this is a step backward in terms of usability. With the previous setup, it was easier to keep track of how many tickets were left and how many pages we had to go through.

Now, in order to see how many pages we have left, we have to scroll all the way up to the top of the view. This is an extra step that takes up unnecessary time and effort.

I would like to request that the team reconsider this update and bring back the numbers indicating the number of pages in the Tickets view. This will greatly improve the user experience and make it easier for us to manage and prioritize our work.

Kommentar anzeigen · Gepostet 29. März 2023 · [VI] Sascha Hinkel

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[VI] Sascha Hinkel hat einen Kommentar hinterlassen

KommentarTicket customization

Hello, are more configuration options for the custom ticket statuses planned? As we are using multiple Brands, we would like to provide certain Ticket status, only to certain Brands.

Kommentar anzeigen · Gepostet 09. Feb. 2023 · [VI] Sascha Hinkel

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