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Rémi Marchand

Beigetreten 09. Feb. 2023

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Letzte Aktivität 26. Sept. 2023

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Post Feedback - Ticketing system (Support)

Hello ZD,

When creating a custom field of type drop down menu in the admin, we can specify an order. So, essentially, a drop down menu is an ordered list. It works as expected in the ticket form.

But when trying to use this field in a ticket view to "group by", the field values are displayed alphabetically instead of by the order defined in the field configuration. I was told this is expected behavior (sure...)

So the request is to have the "group by" feature in a ticket view to respect the order of the field values described in the field config.

Please see below the view (unexpected behavior on grouping) and the field config.

Thanks,

Gepostet 17. Apr. 2023 · Rémi Marchand

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KommentarBusiness rules

+1 on the ability to edit the title of the default closure automation.

Kommentar anzeigen · Gepostet 09. Feb. 2023 · Rémi Marchand

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