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Kawthar

Beigetreten 18. Apr. 2022

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Letzte Aktivität 27. Dez. 2022

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Post Feedback - Chat and Messaging (Chat)

We would like to have the option to manually remove the chat widget, when the workload is high, and then enable it again, without having to remove the widget code embedded in our website, it seems like there is no such option at the moment. 

Gepostet 27. Dez. 2022 · Kawthar

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KommentarTicket customization

Hi, 

I've been having trouble with this because we don't necessarily need the custom fields to be updated when a ticket is tagged, it is affecting our flows and preventing us from creating reports on important metrics, it would be great if custom fields could be manually updated by our agents only, but we don't have this option at the moment. 

I think that ideally, fields shouldn't be auto-updated or changed, or cleared because of tags, unless there's a trigger. 

Kommentar anzeigen · Gepostet 18. Juli 2022 · Kawthar

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KommentarTicket management

Hi, I'm trying to create a view with a condition based on the email address of the 'requester', for example, if the email address contains a certain domain, I need the tickets to go to this view. 

I wasn't able to find this option, is there a way to work around it if it's not possible?

Kommentar anzeigen · Gepostet 18. Apr. 2022 · Kawthar

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