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Sandeep Jindal

Beigetreten 22. Sept. 2022

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Letzte Aktivität 23. Feb. 2023

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KommentarManaging Talk

We are getting started with Zendesk Talk and realized that agents have the option to delete call recordings from tickets. How do we disable this?

Kommentar anzeigen · Gepostet 23. Feb. 2023 · Sandeep Jindal

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Post Developer - Zendesk SDKs

We are currently using Classic Chat SDK for support on our mobile app. We have moved to Messaging on our web-based Help Center and want to replicate the same on the mobile app as well. Does messaging SDK support help center articles? Which SDK shall we use to show Help center articles on the mobile app?

Gepostet 17. Jan. 2023 · Sandeep Jindal

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Karen Hynes - When can we expect reporting feature for Agent Status? It is detrimental not to have any report to understand how agents spent their time. Also, the live agent status view must be available on all plans and not just on Enterprise. Again a basic for any contact center.

Kommentar anzeigen · Gepostet 22. Sept. 2022 · Sandeep Jindal

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