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Sandeep Jindal

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    Sandeep Jindal hat einen Kommentar hinterlassen

    1. Talk
    2. ...
    3. Managing Talk
    4. Managing call recording options in Talk

    We are getting started with Zendesk Talk and realized that agents have the option to delete call recordings from tickets. How do we disable this?

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    Sandeep Jindal hat einen Post erstellt

    Migrating from Chat to Messaging SDK

    1. Community
    2. Zendesk SDKs

    We are currently using Classic Chat SDK for support on our mobile app. We have moved to Messaging on our web-based Help Center and want to replicate the same on the mobile app as well. Does messagi...

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    Sandeep Jindal hat einen Kommentar hinterlassen

    1. Community
    2. Feedback - Reporting and analytics (Explore)
    3. Away status and reporting

    Karen Hynes - When can we expect reporting feature for Agent Status? It is detrimental not to have any report to understand how agents spent their time. Also, the live agent status view must be ava...