Leo

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make API call step in Flow Builder

Is there a way for this to allow the bot to submit a request like a regular ticket?

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• Leo
• Erstellt 1. Februar 2023 20:03
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1. Apps and integrations
2. ...
3. Extending Zendesk
4. Creating webhooks

Has anyone tried creating a webhook for discord since Zendesk discord integration is no longer supported.

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• Leo
• Erstellt 21. Dezember 2022 21:42
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1. Messaging
2. ...
3. Third party and social messaging channels
4. Setting up your public Twitter channel

Is there a way zendesk would create tickets whenever someone is follows our twitter account?  

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• Leo
• Erstellt 14. Dezember 2022 17:04
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1. Chat
2. ...
3. Chat integrations
4. Installing Zendesk Chat for WordPress

How do I enter the customize script code using this plugin?

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• Leo
• Erstellt 9. Dezember 2022 04:23
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Post internal comment with trigger

Would this be applicable if we need to remind the agents to select /require a certain ticket field before updating the ticket status to on-hold?

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• Leo
• Erstellt 14. November 2022 19:39
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging triggers and conditions

The New messaging is great but did not include this option on its trigger conditions.

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• Leo
• Erstellt 4. August 2022 19:02
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1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Route a chat to a department based on the URL of the website

This recipe isn't working for whatever reason. We have 2 brands and separated by 2 departments and 2 different websites. But for some reason when a customer chat queue is shared.  

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• Leo
• Erstellt 26. Juli 2022 12:07
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1. Agent guide
2. Ticket basics
3. Introduction to the Support agent interface (standard agent interface)

Our ticket layout is different. Is there a way to have it on standard agent interface as shown on the main window?

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• Leo
• Erstellt 29. Juni 2022 20:27
• 0 Stimmen

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Is there a way we can modify the ticket subject for incoming calls to reflect what IVR option the customer selected? Right now it just shows "Phone call from: (requester phone number or name). It w...

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• Leo
• Erstellt 3. Mai 2022 16:01
• 0 Stimmen