Roque Leo Medalla

1. Explore
2. ...
3. Writing formulas
4. Using the IF THEN ELSE function

I've been playing around with this recipe. We are trying to track the requester wait time for specific Custom Field or Ticket Form. Recipe below.IF (([Case Type]="Technical Inquiry") OR ([Ticket fo...

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• Roque Leo Medalla
• Erstellt 17. Juli 2023 15:03
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reviewing SLA performance

I've been playing around with this recipe. We are trying to track the requester wait time for specific Custom Field or Ticket Form. Recipe below.IF (([Case Type]="Technical Inquiry") OR ([Ticket fo...

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• Roque Leo Medalla
• Erstellt 17. Juli 2023 14:27
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1. Web Widget
2. Web Widget documentation
3. Creating a messaging Web Widget

Is there a way so that the chat widget when opened that it doesn't cover the entire screen when on Mobile Devices (smartphones)

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• Roque Leo Medalla
• Erstellt 24. April 2023 18:20
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1. Chat
2. ...
3. How to manage the widget for live chat
4. Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?

Is it possible to also modify this script to auto-respond when a department is offline? We don't have the pre-chat form enabled since we don't want our customers to select it for themselves but ins...

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• Roque Leo Medalla
• Erstellt 15. April 2023 18:36
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1. Chat
2. ...
3. Setting up Zendesk Chat
4. Zendesk Chat triggers conditions and actions reference

Trigger not firing when conditions are met.Visitor is requesting for chat but has not sent a chat yet.   as per the trigger condition.

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• Roque Leo Medalla
• Erstellt 13. April 2023 18:33
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1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips

How do I know which number the customer is texting us? We have multiple Text lines/numbers and this detail isn't visible in the tickets.  

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• Roque Leo Medalla
• Erstellt 8. April 2023 23:02
• 0 Stimmen

1. Chat
2. ...
3. Live chat agent guide
4. Editing your chat notification settings

Is there a way to filter notification per widget For Multi-brand setup? We are planning to using 2 chat widgets, one for each website/brand. I've experienced having notification collisions with 2 b...

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• Roque Leo Medalla
• Erstellt 29. März 2023 17:29
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1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in a conversation bot

Is there a way for this to allow the bot to submit a request like a regular ticket?

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• Roque Leo Medalla
• Erstellt 1. Februar 2023 20:03
• 0 Stimmen

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Creating webhooks to interact with third-party systems

Has anyone tried creating a webhook for discord since Zendesk discord integration is no longer supported.

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• Roque Leo Medalla
• Erstellt 21. Dezember 2022 21:42
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1. Messaging
2. ...
3. Third party and social messaging channels
4. Setting up your X (formerly Twitter) channel

Is there a way zendesk would create tickets whenever someone is follows our twitter account?  

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• Roque Leo Medalla
• Erstellt 14. Dezember 2022 17:04
• 0 Stimmen