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Idriss Nasri

Beigetreten 11. Mai 2022

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Letzte Aktivität 01. Sept. 2022

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KommentarBusiness rules

Hi guys,

Is it possible to do an export of the tickets based on tags please?

For example let's say i want to export all the tickets tagged with "waiting_for_firmware_update" and send them a batch email when the firmware update is released, how to do that?

I am able to see the tickets based on tags but didn't find a way to do exports.

Thank you, kind regards.

Kommentar anzeigen · Gepostet 01. Sept. 2022 · Idriss Nasri

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Community-Kommentar Feedback - Ticketing system (Support)

Up to this!

How is it even possible to not consider this?!

Last week we received a spam email and one of our agents closed the ticket without answering (we all know we don't answer spams). The spammer received the CSAT inquiry and gave a bad score and now I can't delete it?..

I have plenty of this in my department, please consider giving the admins (or at least the owner of the account) the possibility to do this!

Kommentar anzeigen · Bearbeitet 10. Juni 2022 · Idriss Nasri

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Community-Kommentar Q&A - Tickets and email

Hello, thx Gustavo Oliveira.

Really helpful, did that for internal use now.

Do you have a link with infos about how to customize the design of the tickets (emails) that the customers receive please?

Like adding our own brand design, logo, colors, etc..

Was not able to find this info online for external use.

Regards,

Idriss

Kommentar anzeigen · Gepostet 23. Mai 2022 · Idriss Nasri

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Community-Kommentar Q&A - Tickets and email

Hi again, 

Ifra Saqlain the link I received from Nicole is to customize the Guide and the help center, which we already did. 

I am more interested in customizing our Support and Explore Zendesk.

Regards,

Idriss

Kommentar anzeigen · Gepostet 20. Mai 2022 · Idriss Nasri

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Community-Kommentar Q&A - Tickets and email

Thx to both of you, going to have a look to this in the coming days ;-) 

Kommentar anzeigen · Gepostet 20. Mai 2022 · Idriss Nasri

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Post Q&A - Tickets and email

Hi,

I would like to know if it's possible to completely white label our Zendesk please, including our own brand, design, logo, etc.. and how to do it if possible.

And that for both internal and external use (so Zendesk support for agents and public comments for customers).

Thx, regards.

Gepostet 11. Mai 2022 · Idriss Nasri

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