Steve Treglown

I like the idea of snapshots of the configs as it's nice to revert back to a previous time and see the differences. 

Thinking forward to when there's a deploy feature, will there be the ability to save a specific configuration such as business hours?
 So you wouldn't need to save the entire configset, if I plan on updating the business hours, I can focus purely on that configset. 

Dane Corley when will we be able to edit custom fields? 

We've had the redaction suggestions enabled on our environment.

It seems to be going well, the team has noticed it but hasn't used it just yet. 

A recommendation/enhancement, would we be able to get a setting to ignore certain things such as names & emails, as that's all it seems to be recommending at the moment. 

Example is I have my signature set and it keeps recommending to redact my name from the signature. 

We also use Google Groups for our email based tickets where we see the default footer 

+1 here as well. I have just had to create 4 automation tasks to handle 1 thing that I wanted to achieve. 

Hey all! 

I'm currently moving away from webwidget over to answerbot 

// Wait for the Zendesk script to load
        window.addEventListener('load', function () {
            // Get the current page URL
            var currentPageURL = window.location.href;

zE('messenger:set', 'conversationFields', [
                    { id: '18178687406865', value: currentPageURL },