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Mateusz Gamroth
Beigetreten 30. Juni 2022
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Letzte Aktivität 10. Feb. 2025
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@alexander palm:
I don't know what you are trying to achieve but maybe you could route the chats for languages to different groups - one for each language.
CSRs could then be in multiple groups if they speak multiple languages and you could run your triggers related to the group.
Don't know if that will help in that situation.
But triggering by tags would be also powerful in any case.
Kommentar anzeigen · Gepostet 15. Nov. 2024 · Mateusz Gamroth
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Is there any development planned to make the Queue Size department specific?
Documentation:
The total number of incoming conversation requests for the account.
Note: This condition targets the overall account queue, not the department-specific queue.
Kommentar anzeigen · Gepostet 23. Okt. 2024 · Mateusz Gamroth
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We love this :) We can't wait for this to be released and get all the info from the Help Centers too. API access would be even sweeter ♥
Kommentar anzeigen · Gepostet 17. Okt. 2024 · Mateusz Gamroth
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we mean the user segments that are available in Guide. Without that the reporting doesn't make sense.
Kommentar anzeigen · Gepostet 18. März 2024 · Mateusz Gamroth
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Niall Colfer You're the best! I tried to follow the documentation and it is chaotic and a huge mess.
Thanks to your approach I was able to get the token, was trying this for daaaayz!
Unfortunately could only find this in the Forum, maybe it could be linked to in this documentation?
https://developer.zendesk.com/documentation/live-chat/getting-started/auth/#oauth-authentication
Would be a huge help for everyone. Good job on putting this together ♥
Kommentar anzeigen · Gepostet 13. Feb. 2024 · Mateusz Gamroth
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I am happy to see Guide is not dead! Thank you! ♥
We are looking forward to every improvement, and there is so much to be done which can be seen above. Hope we can also get that Article comments report one day :)
Kommentar anzeigen · Gepostet 12. Dez. 2023 · Mateusz Gamroth
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We can only chime in here - we would love to see the user segments that use our knowledge base, we were expecting this to be a standard feature, now to just find out this is not possible :(
Please give us view into user segments and how they use Guide.
Kommentar anzeigen · Gepostet 01. Dez. 2023 · Mateusz Gamroth
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Harper Dane You can try commenting on the article and tagging the owner, James, that helped me. He was super helpful and responsive. I know it's not ideal :(
Kommentar anzeigen · Gepostet 24. Nov. 2023 · Mateusz Gamroth
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Hello Harper Dane, I had the same issue - but I was following this article to be able to activate submit a request after an article downvote:
Had many steps and failures in the beginning, but James was super helpful to get this resolved.
However I also strongly believe we should have an option to have this out of the box :)
Kommentar anzeigen · Gepostet 22. Nov. 2023 · Mateusz Gamroth
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We would like to bring 2 suggestions with a small enhancement related to the built-in filter option in Zendesk views:
- Many users complain that there is no option to sort or filter by “submitter” – any chance to implement it?
- Multiselect option for tags filter. Currently, you must select each one by one to the list. Any chance to enable multiselect option from the drop-down and then apply as selected items?
Gepostet 15. Nov. 2023 · Mateusz Gamroth
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