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Neil MacColl

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    Neil MacColl hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk APIs
    3. Recording_url must be on mp3 or wav format

    Thanks Marcus, all. I would be happy just to add a clickable link to the ticket as it sits on another platform and does not have a .mp3 or .wav extension. I basically just want the agent/supervisor...

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    Neil MacColl hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk APIs
    3. Recording_url must be on mp3 or wav format

    I have the same issue. I'm looking to allow the agent to select the URL which will open in a new window - a CCaaS solution. The URL will be written at the end of the interaction.

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    Neil MacColl hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk APIs
    3. Zendesk Search API

    Hi Ahmed,   Do you perhaps know why this doesn't work with phone numbers?

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    Neil MacColl hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk APIs
    3. Zendesk Search API

    Hi Ahmed,   Thank you. This now works! appreciate the support.

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    Neil MacColl hat einen Post erstellt

    Zendesk Search API

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    1. Community
    2. Zendesk APIs

    Hi There, I'm new to Zendesk and trying to figure out how to use the API's. I'm currently using Postman to query the search API to provide all the tickets associated with a user based on email or t...

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