
Tom Erik Skjønsberg
-
Gesamtaktivitäten80
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen22
-
Abonnements17
Aktivitätsübersicht
Neueste Aktivität von Tom Erik Skjønsberg-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
So new ETA is now early Q1 2024. That puts us on route for 2 years since the first time we were promised "next quarter".
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
Susana Zendesk bought Tymeshift, a paid product that has this functionality. So they would apparently rather that you pay for that, generate reports from Tymeshift and then use Excel to merge repor...
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
Karen Hynes Now that we are halfway through Q4, and the GA was supposed to happen early Q4, are we behind schedule on the next delay announcement?
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
The introduction of this thing has been horribly botched. Without any prior warning we're told we are massively over storage capacity, given no option to bulk delete data by Zendesk and almost zero...
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
Hi Jake Bantz We would love to have something for this for Support, where it would read the customer's message and generate a suggested response that agents would have to approve/edit before being ...
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
It is not very straight forward unfortunately Kelli Acosta. In the file "status_sessions_<insert string>" which you can find in the zip file event_analytics you will find timestamped status changes...
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
Anastasia Kachanova Kelli Acosta Open Zendesk Chat, and then on the left hand menu go to Analytics When on the Analytics screen, in the top right corner, you have the Download CSV button Once t...
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
Kelli Acosta What are you looking for exactly? This export will get you how much time they have spent in each available status per day.
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
Bookmarks or a similar feature will be available post-GA. When? Agent online time has been a "high priority" and to be released soon for more than 4 years now. Removing bookmarks, which Zendesk t...
-
Tom Erik Skjønsberg hat einen Kommentar hinterlassen
Kelli Acosta You can get this data from the Chat Analytics by exporting to CSV. It will allow you to select some historical data as well. Karen Hynes John Costello So, we are now a full 12 months r...