Tom Erik Skjønsberg

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

John Costello Would the product managers be more inclined to actually answer questions and concerns at this roundtable than you all have been in these threads regarding what we would like to see im...

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• Tom Erik Skjønsberg
• Erstellt 2. Februar 2023 07:42
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Barry O'Connell I'm in the same boat. Instead of presenting a proposal for upgrading our Zendesk account it will be a presentation of which products that are available as alternatives. After avoidi...

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• Tom Erik Skjønsberg
• Erstellt 27. Januar 2023 07:26
• 3 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Anastasia Kachanova We are now looking at some of the alternatives. Several offer easy data migration and can be just as easily integrated with the rest of our systems. I have been looking in to ma...

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• Tom Erik Skjønsberg
• Erstellt 24. Januar 2023 15:02
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Karen Hynes I am sorry, but what? The data is available through bothersome workarounds. It used to be available until we were all forced over to Explore. So what challenges do you guys have that ma...

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• Tom Erik Skjønsberg
• Erstellt 23. Januar 2023 08:38
• 4 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on historical agent login times

Lou I don't think there are words to describe the disappointment in seeing you say that it is not on any roadmap, considering 2 separate product managers have been promising that this is definitely...

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• Tom Erik Skjønsberg
• Erstellt 9. Januar 2023 22:22
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

CJ Johnson Considering how both Karen and John have gone completely quiet after giving misleading information about this topic several times, I think it's safe to assume that Zendesk never had any ...

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• Tom Erik Skjønsberg
• Erstellt 6. Januar 2023 13:35
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

John Costello Karen Hynes We are closing up on year 3 since the initial request, and with that also getting close to the end of Q4 which was the latest promised release for this functionality. I am...

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• Tom Erik Skjønsberg
• Erstellt 23. November 2022 07:24
• 4 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

CJ Johnson In other threads Karen has indicated that they broke the promise to skip EAP, but just like every other time the release date has been moved, they are totally on track for a Q4 release now.

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• Tom Erik Skjønsberg
• Erstellt 13. Oktober 2022 05:47
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Karen Hynes When did the status reporting get put back on EAP? At the end of May this year you wrote: We have removed the requirement for EAP for this dataset and as a result, we will be moving st...

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• Tom Erik Skjønsberg
• Erstellt 5. Oktober 2022 06:46
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Never mind I guess. I see the answer now in another thread. Thank you for the "update", confirming what I'm sure most of us already knew. Zendesk doesn't seem to have any sort of plan to actually r...

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• Tom Erik Skjønsberg
• Erstellt 31. August 2022 08:28
• 2 Stimmen