Gabriel

If you need to keep a record of the tickets outside Zendesk before deleting them, I recommend this app:

Ticket Export & Archive by Knots

https://www.zendesk.com/marketplace/apps/support/1010199/ticket-export--archive-by-knots/

It stores tickets as PDF, including comments, ticket fields and attachments in a cloud-storage folder.

We created an automation to auto-merge WhatsApp users. If you're interested, feel free to reach out to us: https://knots.io/zendesk-apps/

Hi Jason Cerrato, this app can make the information from JPG, JPEG, PDF, etc., searchable in Zendesk.

https://www.zendesk.com/marketplace/apps/support/853204/ocr-pdf-converter-by-knots/

Hi Jysk,

there might be a solution to first change the subject and then merge the ticket.
https://knots.io/merge-tickets-zendesk/

Basically, with the https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/ you can choose to parse the whole text in the subject and then replace it. You can set up conditions that if the subject is the same from the same requester, then close the latest ticket and merge it. Let me know if that could be a potential solution.

Hello Ron McClung,

we developed an automated solution for that. You can get data from any backend with a public API and import the details you want into the ticket. The information can be placed as a ticket internet comment for the agent and it also can be added into custom fields. Further automation is also possible depending on the data you get. 

The solution is ready via the API but we're developing an app to be published into Zendesk Marketplace. For the moment, if you want to use this solution please write us at zendesk@knots.io.

We have an automated solution for that. It fetches the data from Sell and displays it in the ticket in Support. It allows further automation like changing the ticket priority based on the last contact or any other details available.

This is the link to to the marketplace https://www.zendesk.com/marketplace/apps/support/887304/api-data-sync-by-knots/

Hello Bobby Koch,

do you need to just display the opportunities available or already select one?

We have a solution that lookup data in Salesforce or any other third-party system and sync it in the backend. The data is first displayed in the ticket on Zendesk as an internal comment. 

From here, you can combine our Parser App that adds the information in the ticket field(s).
https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/

The Data-dip solution, it's ready to be used and its implementation is easy. We're building it to be available on the marketplace as well. For the moment, you can contact us via email at zendesk@knots.io and schedule a meeting with one of our technical consultants.

Hello Zack McCarty,

we have an app on the marketplace that can automatically change the organization and/or the ticket requester.

https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/

You can set the trigger to fire when the ticket is created. Depending on the use case you can use liquid markup or we also offer a solution for Data Lookup via API.

In any of the cases, all the action happens before the agent opens the ticket. If you have questions, you can send us an email (you can find it on the App page) and one of our solution consultants will contact you for a quick chat (free of charge).

I hope this helps you make the process seamless.

Yes, this is possible using regular expressions. The result is then automatically updated in the custom fields. It's also possible to create tags according to your needs. 

Check out this app in the Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/

You can include different patterns in the same trigger.

I hope it cuts off the manual work.