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Kristian Tungland
Beigetreten 05. Mai 2022
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Letzte Aktivität 06. Juli 2023
I work as a System Improvement Specialist in Easee!
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I belive the introduction to Contextual Workspaces is a bit misleading. Thinking about what you, Hervin, said in December 23, 2021 - the text in the intro is not correct:
"With contextual workspaces, agents only see the macros and forms they need for the ticket they’re solving."
From this I believed that setting a contextual workspace with a selected ticket form, would lead to the agents "only seeing that form", like the text says.
Sadly, that wasn't the case.
Kommentar anzeigen · Bearbeitet 05. Juli 2023 · Kristian Tungland
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Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.
Kommentar anzeigen · Gepostet 05. Juni 2023 · Kristian Tungland
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Thank for letting me know of the workaround, Daniël Nieuwendijk!
Kommentar anzeigen · Gepostet 09. Mai 2023 · Kristian Tungland
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When is automations going to be updated to the "new GUI" that triggers have? By this I am mainly talking about the lack of "type to search" function when choosing/finding what conditions you want to apply. We have a lot of ticket fields, and it's very hard to find them when you have no ability to search in the list (browser search does not work either).
Gepostet 08. Mai 2023 · Kristian Tungland
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Andrew Chu - did you figure out the answer to your question?
And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's say that a trigger changes the language of a French speaking end-user to "English", only because of a condition you set (that can never be 100% correct). Later that end-user contacts support to change language back to French --> The next time this end-user submit's a ticket the same way, it would only change the language back to English. There's a vicious circle for ya... Zendesk: Any suggestions?
Kommentar anzeigen · Gepostet 10. Jan. 2023 · Kristian Tungland
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Have anyone figured out how to get the suggestion list to show and suggest articles?
Martin Sachs or William Grote?
Kommentar anzeigen · Gepostet 31. Aug. 2022 · Kristian Tungland
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I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email).
Kommentar anzeigen · Gepostet 31. Mai 2022 · Kristian Tungland
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I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system.
Kommentar anzeigen · Bearbeitet 08. Juni 2022 · Kristian Tungland
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