Kristian Tungland
I work as a System Improvement Specialist in Easee!
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Kristian Tungland hat einen Kommentar hinterlassen
I belive the introduction to Contextual Workspaces is a bit misleading. Thinking about what you, Hervin, said in December 23, 2021 - the text in the intro is not correct:"With contextual workspaces...
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Kristian Tungland hat einen Kommentar hinterlassen
Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.
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Kristian Tungland hat einen Kommentar hinterlassen
Thank for letting me know of the workaround, Daniël Nieuwendijk!
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Kristian Tungland hat einen Post erstellt
GUI in Automations
When is automations going to be updated to the "new GUI" that triggers have? By this I am mainly talking about the lack of "type to search" function when choosing/finding what conditions you want t...
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Kristian Tungland hat einen Kommentar hinterlassen
Andrew Chu - did you figure out the answer to your question? And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's ...
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Kristian Tungland hat einen Kommentar hinterlassen
Have anyone figured out how to get the suggestion list to show and suggest articles? Martin Sachs or William Grote?
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Kristian Tungland hat einen Kommentar hinterlassen
I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email).
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Kristian Tungland hat einen Kommentar hinterlassen
I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tireso...