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Kimberly Fernandez

Beigetreten 31. Aug. 2022

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Letzte Aktivität 15. Nov. 2023

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KommentarMeasuring success

Hello,

Can I make a follow-up question for a bad rating required? If so, how?

Thank you,

 

 

Kommentar anzeigen · Gepostet 15. Nov. 2023 · Kimberly Fernandez

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KommentarGlobal security and user access

What is the solution to stopping the spam requestor from <#>@qq.com?  I am getting the same from the web form. I added @qq.com to the blocklist and the emails are still coming through. Is this a bug on the blocklist feature?

Kommentar anzeigen · Gepostet 09. Okt. 2023 · Kimberly Fernandez

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KommentarTicket customization

Hello,

Can I mark a standard field with a default - For the priority standard field, I would like to default to  Normal when an end-user is completing a web-form ticket request - How can I default the value Normal on the request form? 

Kommentar anzeigen · Gepostet 16. Sept. 2022 · Kimberly Fernandez

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KommentarAccounts and billing

Can you rename the generated URL in the sandbox?

 

Kommentar anzeigen · Gepostet 13. Sept. 2022 · Kimberly Fernandez

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Post Feedback - Ticketing system (Support)

Requesting additional placeholder for triggers

We have several request types that we would like to add to the Actions section of a trigger

  • Email User 
  • Email Body

We have created several ticket forms (request types) and would like to add the form name to the email subject and email body so the light agent can see the form name in the email.

 

 

Gepostet 31. Aug. 2022 · Kimberly Fernandez

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