Albert Alvarez

This post has been open for years, and Zendesk clearly shows how much they listen to customers. The option is clear to me.  

There is any way to show the customer's Organization  name or requester email when a case comes in? 

could we at least have the option to rename it? meaning when Jira is created from ZD, the label could be called ZD_created or anything else?

Do we have any guidance on when this will be possible? I am new to ZD coming from a company that was using SFDC, and this limitation really surprised me.  In support, case housekeeping is usually a post-case resolution effort, as the focus of the support engineer is to fix the issue, and later update the case.  Is there any technical justification/reason for not having this?

Thanks