Sachin Rohra

Hi Zendesk Support, the agent is not receiving emails on assignment though trigger is working and the trigger activity count is increasing on assignment. Also, i checked the events activity within the ticket, there is a message that says Email Notification was sent with a reference number, however when I click on the reference number, it just shows the template of the trigger that i have defined. It doesn't show the actual email. How can I see the sent emails within the Zendesk interface? I want to be sure if the email was sent by Zendesk to the agent. Is there a log of all emails sent by Zendesk so I know the “From email address” and “To email address” getting picked correctly and if the email was sent or no.