Chris Lauff

Can anyone describe how the Answer Bot manages to generate its matched articles? I'm not finding the suggestions to be very good and I'm wondering if there are techniques to optimize our articles for the Answer Bot's search/matching criteria. It doesn't seem like the Labels added to articles have any noticeable effect on the likelihood of getting a good match.

 

BTW, I found the functionality for the first time through the Slack integration setup. It sounds super useful, in theory, and I wish I had found it sooner!