Вячеслав Медведевских

Hey!

Can we somehow send the client's phone number to Zendesk using JWT?

Our employees use Zendesk to receive calls, but the call history is stored separately from the chat history, because the "chat client" and the "call client" are two different entities.
We need Zendesk to understand that the person who is calling now and the person who was chatting 5 minutes ago are the same client.
In this case, we believe that the call history and chat history will be tied to the same entity, and our employees will work with a single communication history.