Shahab Sabet

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

As someone who works with data quality, it is incredibly frustrating that closed tickets are uneditable. It makes data from Zendesk unreliable the second an agent makes a mistake and the ticket is ...

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• Shahab Sabet
• Bearbeitet 5. September 2022 12:32
• 0 Stimmen

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

Allow us to reopen / edit closed tickets please. Please I'm begging.

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• Shahab Sabet
• Erstellt 5. September 2022 10:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: HTML or Rich Text Editor for Signatures

It's 2022 guys... what are you doing?

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• Shahab Sabet
• Erstellt 25. August 2022 06:33
• 1 Stimme

1. Support
2. ...
3. Ticket customization
4. Editing and managing your ticket fields

Please make the 'default value' functionality work. It doesn't matter what I select the default value to be, agents always have to make a selection.

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• Shahab Sabet
• Erstellt 14. Juli 2022 12:05
• 1 Stimme