Irina Kurda

1. Zendesk updates
2. Announcements
3. Announcement: Introduction to Messaging Metadata

Also joining the previous comments. Very cool feature and interested in the launch date or EAP

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• Irina Kurda
• Erstellt 24. November 2023 09:02
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Support for the Ukrainian language in Flow builder

I agree with MaximRight now we can't use all the features of Flow Builder and Answer Bot, and we would like to help customers even more

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• Irina Kurda
• Erstellt 16. März 2023 14:13
• 1 Stimme

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Hi Barry NearyTried the option for the inactive ticket yesterday. Unfortunately, it didn't work for us, because the setting was triggered whenever the ticket was updated. In our case: after creatin...

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• Irina Kurda
• Erstellt 22. November 2022 10:48
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Thank you so much.We will try this way of working

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• Irina Kurda
• Erstellt 21. November 2022 09:38
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Thanks Barry Neary We will try to use your option today. But there is one question: we put that the ticket has been updated, but if the client does not write anything, it will not be considered tha...

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• Irina Kurda
• Erstellt 21. November 2022 08:56
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Barry Neary ThanksWe will try this way of workingNo timeline for when it will be possible to manage active and inactive tickets?

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• Irina Kurda
• Erstellt 10. November 2022 12:56
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Barry NearyYes, these tickets are from the messaging channels

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• Irina Kurda
• Erstellt 9. November 2022 10:58
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Hi Barry Neary We've been using this feature for over a week now and have run into a problem we can't solve ourselves. Some tickets are being routed to another group of agents. These tickets are no...

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• Irina Kurda
• Erstellt 9. November 2022 10:29
• 0 Stimmen

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

I want to support the previous comment. Information about not accepted chats is very necessary thing. Now there is no understanding why one ticket is not assigned for 2 minutes, and the other is as...

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• Irina Kurda
• Erstellt 3. November 2022 20:06
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

Can you tell me if in the existing report on the status of agents we can see the status of "Transfer Only"?

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• Irina Kurda
• Erstellt 27. Oktober 2022 09:02
• 2 Stimmen